We are all familiar with that dopamine rush of getting a new message. It feels good. We crave it. But doesn’t that make us addicts? The reality is that real time messaging, whether it’s Slack or ...
The rigmarole and uncertainty surrounding live chat are among the top reasons why many people revert to phone calls. Session-based live chat: a function universally disliked by customers, and it’s ...
Video messaging brings a new twist to asynchronous communications, and could help businesses connect staffers more effectively as hybrid remote work strategies continue post-pandemic. Video meetings ...
TELUS Expert Messaging, part of the My TELUS app, eliminates wait times associated with traditional phone and live chat queues VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS International, ...
BURLINGTON, Mass., June 07, 2017 (GLOBE NEWSWIRE) -- Nuance Communications, Inc., (NASDAQ:NUAN) today announced virtual assistant and asynchronous chat innovations have been added to the Nuance ...
The development of Web services depends on several protocols. SOAP over HTTP is the messaging protocol predominantly used at the present time, and synchronous RPC is the predominant messaging pattern.
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Time to debate: can messaging tools support an asynchronous work model? Before we embrace ansynchronous work, we must tackle the thorny issues of KPIs, culture, and work surveillance. Enter my "five ...
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