AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...

PolyAI helps casinos, banks and medical companies field and answer calls from customers using artificial intelligence and is ...

Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

LG Uplus is upgrading the core features of its artificial intelligence (AI) call app ‘ixi-O’ to strengthen customer-tailored services. The company is evolving ixi-O from a simple AI call app into a ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...