Difficult conversations are simply part of life. At work, they’re especially important for developing trust and creating a better, healthier work environment for everybody. If we don’t bite the bullet ...

As we continue to embrace the “new normal” in society and in business, several trends are taking shape faster than anticipated. One of those is the shift in engagement and spending habits to online ...

Breakdowns in communication, which account for approximately $12 billion in waste annually in U.S. hospitals, can trigger a series of negative consequences that may ultimately lead to patient harm.

How well we communicate is not determined by how well we say things but rather, how well we are understood. It’s pretty basic yet, much of the chaos amongst ourselves, whether it be at home or in the ...

As deadlines loom and opportunities emerge, every leader feels the pressure to move fast. In these moments, their instinct is often to gather a small group, make a quick decision, and keep momentum ...

Nearly half of patients have missed or forgotten to pay a bill because of difficulties communicating with their providers’ offices, a recent survey found. The survey was conducted in December by ...

I think the rapid change in technology has definitely set a gap between generations. It has enabled people to gain access to an unlimited amount of knowledge in an instant and improved the lives of ...

Any fool can criticize, condemn, and complain but it takes character and self-control to be understanding and forgiving. –Benjamin Franklin Over and over we see conflict arise from communication ...