Learn about the differences between empathy and sympathy. This article also looks at some frequently asked questions.

There is a lot of value in empathy at work. Understanding the situations your colleagues are facing can help you to work more effectively with them. Understanding customer and clients can make it ...

Before committing ourselves to empathizing with others, we must draw clear boundaries to prevent burnout. Empathy comes in various forms, each with its challenges. Affective empathy involves deeply ...

Improve your marketing and sales writing with this five-minute cognitive empathy tool that reveals reader needs, removes ...

I can't breathe." "I'm scared." For many people, hearing someone say those words would prompt a scramble to help. But not all. It depends on who's listening. A year ago Tuesday, the world watched as ...

In a recent study published in JAMA Oncology, researchers compared online conversational artificial intelligence (AI) chatbot replies to cancer-related inquiries to those of licensed physicians ...