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Major UK Bank to Discontinue Paper Statements for 1.9 Million Customers Starting September 1

First direct, a major UK bank, is facing significant criticism following its announcement regarding a transition to digital-only bank statements. Effective from September 1, 1.9 million account ...

Families walk out of 'waste of money' Leeds First Direct Bank Arena show and slam 'inappropriate' cucumber joke

Parents have slammed a family show presented at Leeds First Direct Bank Arena over the festive season as "inappropriate".
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‘I have a responsibility to make sure the service is seamless’ - Lucinda Scott of first direct on differentiating through rewards

Lucinda Scott, customer service director at first direct, tells Fiona Haran about the factors behind the bank’s position as the UK’s number one customer service brand. Earlier this year, ...