A good customer experience is the result of good knowledge management. Don't believe me? Here are three arguments why. To state the obvious: A good knowledge experience is one that is efficient, ...

As knowledge management becomes more widely adopted, misconceptions about what it is and isn’t have also become more widespread. Author Kathy Curley touches on the Top 10 myths about knowledge ...

Knowledge is power in the business world. It is the driving force behind innovation, growth and success. But knowledge is not something that can easily be bought or replaced—it must be carefully ...

There has been an ongoing interest in storytelling as a component in knowledge management over the last few years, but it has never really become a major focus. Storytelling has been touted as the ...

Will your AI confidently deliver the right answers or stumble through outdated knowledge while your customers grow increasingly frustrated? Artificial intelligence may be changing how businesses ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

PETALING JAYA: Hard work and good knowledge - these are the two values Prime Minister Tun Dr Mahathir Mohamad says are needed for Malaysia to be a successful nation. "The first life value is hard work ...