According to various communication studies published in recent years, more than 70 percent of internet users send text messages daily, and almost half prefer chat-based communication to phone calls.

Social media bots make up a sizable portion of internet traffic on the most prominent social media platforms; they are designed to mimic human users on a large scale, either partially or fully ...

John Lalor does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond their ...

How will AI empower humans? Dr. Haiyi Zhu explores this topic and more in this second article in a series on AI visionaries. The impact of AI on customer experience is expected to be significant in ...

Source: Image by Dee from Pixabay. Empathy, a cornerstone of human interaction, is an enigmatic construct. It is a rich tapestry of genuine concern, social expectation, and perfunctory exchanges.

AI has become a big part of the way many people work, learn, and teach. This includes AI’s ability to provide an individualised approach to education and help students develop their skills. A study by ...

We’ve entered a new era of customer service excellence where AI is playing an increasingly central role. In fact, Gartner predicts that by 2025, 80% of customer service and support organizations will ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...