KMWorld Magazine

MindTouch Knowledge Management Platform Achieves KCS v6 Verification

MindTouch, a provider of cloud-based, AI-powered knowledge management solutions, has achieved Knowledge-Centered Service (KCS) v6 verification for its knowledge management platform. The MindTouch ...
Business Insider

Upland Software Enables Superior Customer Service and IT Support Through Upgraded Version of its KCS® v6 Verified Knowledge Management (KM) Solution

AUSTIN, Texas, May 1, 2018 /PRNewswire/ -- Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based Enterprise Work Management software, today announced a major release for RightAnswers, its KCS® ...
Newswire

Upland Software's RightAnswers Knowledge Management Application Achieves the Highest Level of KCS® Verification - KCS v6 Verified

RightAnswers is the first application to be KCS v6 Verified, demonstrating Upland's leadership in, and commitment to, the knowledge management market. AUSTIN, Texas, Aug. 8, 2017 /CNW/ -- Upland ...
KMWorld Magazine

Upland Software, Laura Lockley, Head of Customer Success: What is KCS(R) (Knowledge Centered Service) and how is it different?

What is KCS ® and how is it different? KCS (Knowledge Centered Service) is a methodology and a set of practices that puts knowledge at the core of your organization. It’s usually very different to how ...