As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

Bloomfire, a pioneer in the knowledge management platform industry, has acquired Seva, Inc., a dynamic customer support SaaS company, in a strategic move to bolster its capabilities and expand its ...

NEW YORK & SINGAPORE--(BUSINESS WIRE)--Lynk, an AI-driven knowledge management platform, is proud to unveil Lynk Circle, a purpose-built SaaS solution that helps businesses and organizations find the ...

Dixa, the Danish customer support platform promising more personalised customer support, has acquired Melbourne-based “knowledge management” SaaS Elevio to bolster its product and technology offerings ...

Deal adds enterprise generative AI-based enterprise search, permission-based RAG to employee service platform.

In today’s rapidly evolving business landscape, staying ahead of the curve means embracing technologies that streamline operations and foster collaboration. One such innovation is a knowledge ...

Managing and retaining information has become significantly more efficient with the latest updates to Recall AI, an AI note-taking knowledge management platform. Designed to simplify how you save, ...

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

Google has hinted that it could create an extremely powerful corporate knowledge management or information management platform by integrating products such as its search appliances with its other ...

LONDON--(BUSINESS WIRE)--London-based, Kovai.co - a premier enterprise software and B2B SaaS company providing revenue growth solutions, announced today the acquisition of Floik, an India-based SaaS ...

2020 was for many enterprises a time of survival. The new year offers a chance to set fresh priorities, find innovative ways to drive growth and learn to thrive in uncertain times. Technology is sure ...

Ashok, CEO of UnfoldLabs, is an innovation veteran who believes in making the world a better place with futuristic technology products. The global market for knowledge management (KM) was worth $381.5 ...