A host of call centers have become quite pleased about callers hanging up. Not surprising — those hang-ups have spelled lower operating costs, better agent efficiency, lower agent burnout and, yes, ...

(TNS) — A system designed to save Michiganders time waiting in line at the Secretary of State’s office has been down for nearly a month, prompting frustration from those visiting the offices. “Before, ...

Outbound call queuing technology is riding piggy-back on existing collections software, under the innovation of a credit union here that was looking for a low-cost way to automate sales follow-ups.