Resilience is often described in terms of systems, policies or financial reserves. Yet for brokers and for the clients who rely on them, the most powerful form of capital is less tangible but no less ...

Women in particular can be hurt by using this word, as it can play into gender biases about submission and childishness, as MSN points out. One fix is to read aloud written communication with the word ...

Capital is usually measured in rands and cents, property portfolios or equity holdings. But brokers know another form of capital that cannot be listed on a balance sheet, yet it underpins every client ...