Continuous improvement specialists are challenged to solve problems for their organizations or clients. They have acquired a wide array of tools, methods, and techniques for that purpose. If ...

Chatbots aren’t cool, and their usefulness is debatable. Here’s how we can do better with AI than a chatbot. The Fast Company Executive Board is a private, fee-based network of influential leaders, ...

Are you relying on gut feel to diagnose difficult problems in your organization? If the answer is yes, there is a good chance you are going to be led astray. Why? Because “until you really take the ...

Planning is a key part of staying productive, but it has to be done right. To succeed, you need to understand why previous attempts at planning didn’t pan out. Conducting a personal after-action ...

Sakichi Toyoda created the "Five Whys" (5Ys) as a method for identifying root causes of errors or problems way back in the early years of Toyota. He claimed that by asking "why?" five times, one could ...

Have you ever felt like you're playing a frustrating game of Whac-A-Mole with tech problems? You fix one bug, only for another to pop up somewhere else. This is especially relevant when you're ...

At an Huntsman Cancer Institute Clinic, providers are often delayed in how soon they see a patient during a new visit appointment. Typical delays (wait time) from check-in to provider page was 20 ...

To the average American not employed as an industrial engineer or a member of a problem-solving team at some big business, the term “root causes” would have seemed obscure until a few weeks ago. But ...

Two expectations informed end-users have of electric motor service centers are reliable best practice repairs and root cause failure analysis (RCFA) to prevent recurring failures. Service centers ...