How do you future-proof your IT service desk when business growth is uncertain? Join this VB Spotlight to identify the tasks you should be automating to improve customer experience, decrease IT ...

AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced its gold sponsorship of Service Management World, July ...

When employees at Autodesk Inc. and Nutanix Inc. submit a support ticket to the information technology department, their issue is oftentimes resolved before an administrator even gets around to ...

Whether running a startup or a more established outfit, small business owners have a lot to think about. When help is on hand in the form of automation tools, small businesses have a chance to improve ...

SEATTLE--(BUSINESS WIRE)--SkyKick (www.skykick.com), a global provider of cloud automation and management software for information technology services providers (ITSPs), today announced major upgrades ...

‘2024 was a breakout year,’ says Patrick Leonard, founder and CEO of Louisiana-based vendor MSP Process. ‘It was our first full year in the market and that backend investment has paid off, we can now ...

The three early government automation use cases that have emerged are AI-enabled automation, automation augmenting security ...

Tickets as we used to know them are a relic of the past. From concerts to sporting events to airline flights, electronic ticketing is largely the norm as paper tickets steadily disappear. When a user ...

A Google search for the phrase “help desk outsourcing” produces more than a million hits in a fraction of a second. While that punctuates how help-desk outsourcing has grown, help-desk service ...

Programmer pilot fish needs to install some testing software on his development machine — and that means opening an “incident” with the newly created license compliance team. “Things started out well ...

Astound, a company selling automated employee help desk services, has raised a new round of $15.5 million from investors led by the Los Angeles investment firm March Capital Partners. Previous ...

The technologies in our personal lives — navigating Amazon for the first time, for example, or hailing our first ride from Uber — taught us about self-service. Now, at work, we expect the same quality ...